{"id":3757,"date":"2023-12-19T09:09:05","date_gmt":"2023-12-19T06:09:05","guid":{"rendered":"https:\/\/serenityresort.ro\/?page_id=3757"},"modified":"2023-12-19T09:09:05","modified_gmt":"2023-12-19T06:09:05","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/serenityresort.ro\/en\/politica-de-retur\/","title":{"rendered":"Return Policy"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-bg-media-opacity=\"1\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1697700500642 vc-row-a47b7cba21c72d42eadbe6950ed8bed6-17757880101496866474\" data-css-row=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t\t\t<!-- START Serenity REVOLUTION SLIDER 6.6.15 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_7_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:rgba(2,2,2,0.5);padding:0;background-image:url(https:\/\/serenityresort.ro\/wp-content\/uploads\/revslider\/home_1_slider\/black.png);background-repeat:no-repeat;background-size:cover;background-position:center center;\">\n\t\t\t\t<rs-module id=\"rev_slider_7_1\" style=\"\" data-version=\"6.6.15\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-23\" data-title=\"Video\" data-thumb=\"\/\/img.youtube.com\/vi\/sxxh50VDcBA\/sddefault.jpg\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/serenityresort.ro\/wp-content\/plugins\/httpvelikorodnovcomwordpresssample-datapluginusanrevslider\/public\/assets\/assets\/dummy.png\" alt=\"\" title=\"Serenity-Drone-12\" width=\"1500\" height=\"1311\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/img.youtube.com\/vi\/sxxh50VDcBA\/sddefault.jpg\" data-parallax=\"off\" data-no-retina>\n\t\t\t\t\t\t\t<rs-bgvideo \n\t\t\t\t\t\t\t\tdata-video=\"vc:none;w:100%;h:100%;nse:false;rwd:false;l:true;ptimer:false;do:1;\"\n\t\t\t\t\t\t\t\tdata-ytid=\"sxxh50VDcBA\"\n\t\t\t\t\t\t\t\tdata-vatr=\"version=3&amp;enablejsapi=1&amp;html5=1&amp;hd=1&amp;wmode=opaque&amp;showinfo=0&amp;rel=0&amp;origin=https:\/\/serenityresort.ro;\"\n\t\t\t\t\t\t\t><\/rs-bgvideo>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-23-layer-0\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:m;yo:100px,100px,100px,112px;\"\n\t\t\t\t\t\t\t\tdata-text=\"l:22;ls:1px;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"y:50px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:600;sp:2000;sR:600;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sp:2000;sR:6400;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:11;font-family:'Open Sans';\"\n\t\t\t\t\t\t\t><a href=\"http:\/\/serenityresort.ro\/en\/#hotel\" class=\"milenia-btn milenia-btn--scheme-primary milenia-btn--big milenia-btn--unbordered\">Discover<\/a> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-23-layer-3\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-1px;y:m;yo:-10px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:65,65,65,43;l:65,65,65,43;a:center;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"y:50px,50px,50px,39px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"x:0,0,0,0px;y:0,0,0,0px;st:400;sp:2000;sR:400;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sp:2000;sR:6600;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:10;font-family:'Playfair Display';\"\n\t\t\t\t\t\t\t>Nature at your window \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-23-layer-4\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:m;yo:-70px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:14;l:20;ls:3px;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"y:50px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:200;sp:2000;sR:200;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sp:2000;sR:6800;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:9;font-family:'Open Sans';text-transform:uppercase;\"\n\t\t\t\t\t\t\t>WELCOME TO SERENITY RESORT \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-17\" data-title=\"Slide\" data-thumb=\"\/\/serenityresort.ro\/wp-content\/uploads\/revslider\/home_1_slider\/slide-01.jpg\" data-anim=\"ms:600;\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/serenityresort.ro\/wp-content\/plugins\/httpvelikorodnovcomwordpresssample-datapluginusanrevslider\/public\/assets\/assets\/dummy.png\" alt=\"Slide\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/serenityresort.ro\/wp-content\/plugins\/httpvelikorodnovcomwordpresssample-datapluginusanrevslider\/public\/assets\/assets\/transparent.png\" data-parallax=\"off\" data-no-retina>\n<!--\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-17-layer-1\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:m;yo:-70px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:14;l:20;ls:3px;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"y:50px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:200;sp:2000;sR:200;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sp:2000;sR:6800;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:9;font-family:'Open Sans';text-transform:uppercase;\"\n\t\t\t\t\t\t\t>WELCOME TO SERENITY RESORT \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-17-layer-2\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;xo:-1px;y:m;yo:-10px;\"\n\t\t\t\t\t\t\t\tdata-text=\"s:65,65,65,43;l:65,65,65,43;a:center;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"y:50px,50px,50px,39px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"x:0,0,0,0px;y:0,0,0,0px;st:400;sp:2000;sR:400;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sp:2000;sR:6600;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:10;font-family:'Playfair Display';\"\n\t\t\t\t\t\t\t>Nature at your window \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-17-layer-5\" \n\t\t\t\t\t\t\t\tdata-type=\"text\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:m;yo:100px;\"\n\t\t\t\t\t\t\t\tdata-text=\"l:22;ls:1px;a:inherit;\"\n\t\t\t\t\t\t\t\tdata-frame_0=\"y:50px;\"\n\t\t\t\t\t\t\t\tdata-frame_1=\"st:600;sp:2000;sR:600;\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;sp:2000;sR:6400;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:11;font-family:'Open Sans';\"\n\t\t\t\t\t\t\t><a href=\"http:\/\/serenityresort.ro\/en\/#hotel\" class=\"milenia-btn milenia-btn--scheme-primary milenia-btn--big milenia-btn--unbordered\">Discover<\/a> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n\n\t\t\t\t\t\t\t--><rs-layer\n\t\t\t\t\t\t\t\tid=\"slider-7-slide-17-layer-11\" \n\t\t\t\t\t\t\t\tdata-type=\"image\"\n\t\t\t\t\t\t\t\tdata-rsp_ch=\"on\"\n\t\t\t\t\t\t\t\tdata-xy=\"x:c;y:m;\"\n\t\t\t\t\t\t\t\tdata-text=\"w:normal;s:20,20,20,7;l:0,0,0,9;\"\n\t\t\t\t\t\t\t\tdata-dim=\"w:['100%','100%','100%','100%'];h:['100%','100%','100%','100%'];\"\n\t\t\t\t\t\t\t\tdata-basealign=\"slide\"\n\t\t\t\t\t\t\t\tdata-frame_999=\"o:0;st:w;\"\n\t\t\t\t\t\t\t\tstyle=\"z-index:8;\"\n\t\t\t\t\t\t\t><img decoding=\"async\" src=\"\/\/serenityresort.ro\/wp-content\/plugins\/httpvelikorodnovcomwordpresssample-datapluginusanrevslider\/public\/assets\/assets\/dummy.png\" alt=\"\" class=\"tp-rs-img rs-lazyload\" width=\"2000\" height=\"1500\" data-lazyload=\"\/\/serenityresort.ro\/wp-content\/uploads\/Serenity-Drone-5.jpg\" data-c=\"cover-proportional\" data-no-retina> \n\t\t\t\t\t\t\t<\/rs-layer><!--\n-->\t\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t\t<rs-static-layers><!--\n\t\t\t\t\t--><\/rs-static-layers>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_7_1',rl:[1240,1240,1240,480],el:[868,868,868,720],gw:[1240,1240,1240,480],gh:[868,868,868,720],type:'standard',justify:'',layout:'fullscreen',offsetContainer:'#milenia-header:not(.milenia-header--transparent-single)',offset:'80px',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider71\"]!==undefined) {window.RS_MODULES.modules[\"revslider71\"].once = false;window.revapi7 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t\t<script src=\"https:\/\/www.youtube.com\/iframe_api\"><\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n<\/div><\/div><\/div><\/div><div data-bg-media-opacity=\"1\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1702376586555 vc-row-ebe4cf09f07a5c02c9926f56f02206ec-17757880101702709357\" data-css-row=\"\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><strong>POLITICA RETUR\/ANULARE \u0218I MODUL DE RETURNARE A PRODUSELOR ORI SERVICIILOR<\/strong><\/p>\n<ol>\n<li>Orice rezervare efectuat\u0103 online \u0219i neanulat\u0103 p\u00e2n\u0103 la termenul limit\u0103 de anulare specificat \u00een sistem se consider\u0103 FERM\u0102 \u0219i implic\u0103 automat responsabilitatea pl\u0103\u021bii.<\/li>\n<li>Prin rezervarea unei camere in cadrul Serenity Resort sunte\u021bi de acord cu faptul c\u0103 a\u021bi citit \u015fi acceptat Termenii \u0219i Condi\u021biile de utilizare a site-ului, precum \u0219i toate celelalte politici. Prezenta politic\u0103 respect\u0103 \u0219i se completeaz\u0103 cu prevederile legale din OUG nr. 34\/2014 privind drepturile consumatorilor \u00een cadrul contractelor \u00eencheiate cu profesioni\u015ftii, precum \u015fi pentru modificarea \u015fi completarea unor acte normative \u0219i din Legea 363\/2007 privind combaterea practicilor incorecte ale comercian\u0163ilor \u00een rela\u0163ia cu consumatorii \u015fi armonizarea reglement\u0103rilor cu legisla\u0163ia european\u0103 privind protec\u0163ia consumatorilor, ambele \u00een formele actualizate \u0219i consolidate.<\/li>\n<\/ol>\n<ol>\n<li>Toate anul\u0103rile vor fi efectuate prin intermediul sistemului online sau \u00een cazul unei disfunc\u021bionalit\u0103\u021bi a sistemului se va contacta receptia resortului.<\/li>\n<li>Termenul limit\u0103 de anulare f\u0103r\u0103 penalizare este specificat \u00een momentul efectu\u0103rii rezerv\u0103rii online. Dep\u0103\u0219irea termenului respectiv implic\u0103 plata penaliz\u0103rilor, specificate la r\u00e2ndul lor \u00een rezervare.<\/li>\n<li>\u00cen cazul neprezent\u0103rii la Serenity Resort se va aplica o penalizare de minimum o noapte (p\u00e2n\u0103 la maximum costul \u00eentregii \u0219ederi, \u00een func\u021bie de politica de anulare precizata la momentul rezervarii).<\/li>\n<li>Cererile de rambursare, ca urmare a utiliz\u0103rii par\u021biale a serviciilor turistice, trebuie \u00eenso\u021bite de o confirmare scris\u0103 . Aceast\u0103 confirmare nu garanteaz\u0103 returnarea contravalorii serviciilor neutilizate. Solicitarea va fi onorat\u0103 numai \u00een cazul \u00een care se accept\u0103 returnarea contravalorii. \u00cen cazul acceptarii plata se va realiza in contul de unde s-a realizat plata serviciilor.<\/li>\n<\/ol>\n<ol start=\"7\">\n<li>\u00cen vederea identific\u0103rii dumneavoastr\u0103, angaja\u021bii SERENITY RESORT v\u0103 pot solicita date personale sau documente justificative \u00een vederea proces\u0103rii solicit\u0103rilor. Nu ne asum\u0103m responsabilitatea cu privire la \u00eent\u00e2rzierile cauzate din lipsa unui r\u0103spuns din partea dumneavoastr\u0103. De asemenea, v\u0103 asigur\u0103m de faptul c\u0103 ne conform\u0103m \u00een totalitate legisla\u021biei \u00een vigoare cu privire la procesarea \u0219i stocarea datelelor personale, conform Politicii GDPR. Pentru solu\u021bionarea reclama\u021biilor dumneavoastr\u0103, SERENITY RESORT v\u0103 poate solicita dovezi suplimentare, cum ar fi extrase bancare sau copii ale actelor de identificare.<\/li>\n<\/ol>\n<ol>\n<li>\u00cen general cazarea \u00eencepe la ora 14.00 , ora local\u0103, \u00een ziua sosirii indicat\u0103 \u00een rezervare. Pentru a evita eventualele nepl\u0103ceri din timpul ocup\u0103rii camerei, v\u0103 rug\u0103m s\u0103 ne informa\u021bi \u00een cazul \u00een care ve\u021bi ajunge \u00eenainte la hotel.<\/li>\n<li>P\u0103r\u0103sirea hotelului trebuie f\u0103cut\u0103 p\u00e2n\u0103 la ora 11.<\/li>\n<li>Serenity Resort solicit\u0103 ca cel pu\u021bin unul dintre clien\u021bi\/oaspe\u021bi s\u0103 aib\u0103 v\u00e2rsta de minimum 18 ani \u00eemplini\u021bi.<\/li>\n<\/ol>\n<ol start=\"11\">\n<li>V\u0103 asigur\u0103m de buna credin\u021b\u0103 \u0219i de faptul c\u0103 vom depune toate eforturile \u00een vederea solu\u021bion\u0103rii \u00een mod favorabil a tuturor solicit\u0103rilor dumneavoastr\u0103.<\/li>\n<\/ol>\n<p><strong>TARIFE<\/strong><\/p>\n<p>1. Serenity Resort are tarife variabile, care se schimb\u0103 periodic. Tariful este garantat numai pe baza unei rezerv\u0103ri efectuate. Nu se accept\u0103 o cerere de rambursare bazat\u0103 pe faptul c\u0103 pre\u021bul de v\u00e2nzare a fost aproape sau peste tariful de la recep\u021bie.<\/p>\n<ol start=\"2\">\n<li>Toate rezerv\u0103rile f\u0103r\u0103 garan\u021bie p\u00e2n\u0103 la ora 20:00 vor fi anulate automat f\u0103r\u0103 a contacta clientul.<\/li>\n<li>Conducerea Resortului are dreptul s\u0103 cear\u0103 la sosire detaliile cardului de credit sau un depozit care s\u0103 acopere \u0219i s\u0103 garanteze orice costuri suplimentare care pot ap\u0103rea pe parcursul \u0219ederii dumneavoastr\u0103.<\/li>\n<li>Politica resortului privind micul dejun pentru copii este specificata la momentul rezervarii online.<\/li>\n<\/ol>\n<p><strong>TIPURI DE CAMERE<\/strong><\/p>\n<ol>\n<li>Tipurile de camere variaz\u0103 \u00een func\u021bie de alegerea clientului. \u00cencercam sa ne asiguram ca vom oferi tipul de camera rezervat. In timp ce toate preferin\u021bele legate de tipul de camera dorit sunt trimise, alocarea camerelor este f\u0103cut\u0103 de c\u0103tre hotel si depinde de disponibilitatea din momentul intr\u0103rii .<\/li>\n<li>Politica hotelului referitoare la copii: \u00eentr-o camer\u0103 un singur copil cu v\u00e2rsta de p\u00e2n\u0103 la 4 ani poate dispune de un p\u0103tu\u021b pentru copii, copiii cu v\u00e2rsta cuprins\u0103 \u00eentre 5-15 ani pot dormi \u00een acela\u0219i pat cu p\u0103rin\u021bii. \u00cen acest caz hotelul nu \u00ee\u0219i asum\u0103 responsabilitatea pentru confortul clien\u021bilor.<\/li>\n<li>Orice cerere suplimentar\u0103, cum ar fi numar de camera, nu va fi garantat\u0103 \u00een momentul rezerv\u0103rii, ci va depinde de disponibilitatea resortului \u00een ziua sosirii clientului.<\/li>\n<\/ol>\n<p><strong>RECLAMA\u021aII<\/strong><br \/>\n1. Orice reclama\u021bie trebuie depus\u0103 \u00een scris la receptie sau pe adresa de email a resortului.<br \/>\n2. Nu vom lua \u00een considerare reclama\u021biile care nu au fost supuse aten\u021biei hotelului pe timpul \u0219ederii clientului. Orice reclama\u021bie trebuie raportat\u0103 pe loc hotelului.<br \/>\n3. Nu suntem responsabili pentru compensarea nici unei situa\u021bii care ar fi putut fi rezolvat\u0103 la fa\u021ba locului.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Descoper\u0103 Natura la fereastra ta BINE A\u021aI VENIT LA SERENITY RESORT BINE A\u021aI VENIT LA SERENITY RESORT Natura...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3757","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/pages\/3757","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/comments?post=3757"}],"version-history":[{"count":1,"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/pages\/3757\/revisions"}],"predecessor-version":[{"id":3758,"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/pages\/3757\/revisions\/3758"}],"wp:attachment":[{"href":"https:\/\/serenityresort.ro\/en\/wp-json\/wp\/v2\/media?parent=3757"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}